Odoo Experience
Zuletzt aktualisiert:
30.11.2022
Abgeschlossen
Efficient customer care with intelligent Helpdesk ticket assignation
1943 Ansichten •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
2296 Ansichten •Knowledge is power! Empower your employees with Odoo.
2257 Ansichten •Manage your employees' time more efficiently
2396 Ansichten •Odoo and Scrum: a perfect match
2510 Ansichten •Create Scale Pricing Lists With Odoo
2470 Ansichten •Manage your employees' time more efficiently
2396 Ansichten •Running an Agile Project in Odoo
2390 Ansichten •Odoo Extended LDAP Connection
2386 Ansichten •UNECE Standards for Meat in Odoo
2372 Ansichten •The power of EDI based on GS1 XML 3.4
2332 Ansichten •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
2296 Ansichten •Audit-proof storage of documents in Odoo
2277 Ansichten •Powerful and Flexible Odoo File Data Importer
2272 Ansichten •Knowledge is power! Empower your employees with Odoo.
2257 Ansichten •Using Artificial Intelligence to Recommend Products, Upsell, and Increase Revenue in Odoo
2248 Ansichten •Second Units of Measure
2225 Ansichten •Supporting Sustainable Energy Through Digitized, Efficient Application Processes
2213 Ansichten •Update to the ODBC Connector with Odoo
2132 Ansichten •Financial Plans: Budgets and Forecasts
1977 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
1943 Ansichten •Odoo Payroll Compliance: The Case of Switzerland
1921 Ansichten •Odoo für Outlet Stores
163 Ansichten •Internationale Rollouts mit Odoo
163 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.
The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).
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