Efficient customer care with intelligent Helpdesk ticket assignation
5986 Views •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
7142 Views •Knowledge is power! Empower your employees with Odoo.
7048 Views •Manage your employees' time more efficiently
7670 Views •Odoo and Scrum: a perfect match
7932 Views •Odoo Extended LDAP Connection
7896 Views •Manage your employees' time more efficiently
7670 Views •Create Scale Pricing Lists With Odoo
7661 Views •Update to the ODBC Connector with Odoo
7622 Views •Running an Agile Project in Odoo
7600 Views •The power of EDI based on GS1 XML 3.4
7322 Views •UNECE Standards for Meat in Odoo
7320 Views •Powerful and Flexible Odoo File Data Importer
7261 Views •Audit-proof storage of documents in Odoo
7187 Views •Supporting Sustainable Energy Through Digitized, Efficient Application Processes
7166 Views •Using Artificial Intelligence to Recommend Products, Upsell, and Increase Revenue in Odoo
7156 Views •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
7142 Views •Knowledge is power! Empower your employees with Odoo.
7048 Views •Second Units of Measure
6998 Views •Financial Plans: Budgets and Forecasts
6508 Views •Odoo Payroll Compliance: The Case of Switzerland
6392 Views •Efficient customer care with intelligent Helpdesk ticket assignation
5986 Views •Odoo für Outlet Stores
4347 Views •Einfache Preislistenverwaltung in Odoo
4066 Views •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
Landi is one of the big retailers in Switzerland, organized in many local co-ops spread all over the country. Engrained in their DNA, is the close ties to their local customers, often from rural communities. Being founded by local farmers, this also manifests in their approach to eCommerce: When customers order, goods can be collected at the local store or delivered to their homes - but in any case, the order is always prepared in the local store, never in any central warehouse far away.
This created a solution that is very widespread and distributed in nature. A webshop that integrated with their existing website on one side and many interfacing systems for the fulfillment on the other hand - and all integrated with an existing IT landscape with master data coming together from different places - needed to be connected.
Here Odoo got the role as the cornerstone of the architecture. Every piece of information is routed through Odoo, which is the single source of truth for everything eCommerce.
Specifically, master data from different systems need to be handled and forwarded, every order is automated in Odoo and every step of the process is tracked in detail until the order is collected or delivered using one of the different delivery services and types. All customer communication through email, text, or push messages is centrally done through Odoo. Additionally, the Helpdesk app is used to handle all exceptions and customer inquiries centrally. Of course, the customer invoices and vendor bills are also automated and managed in Odoo.
For Landi, Odoo now does all the heavy lifting in the core of their eCommerce architecture that offers the 360° view of the operations as well as keeps the door open for dynamic and flexible development in the future.
This talk will give an overview of the architecture and deep dive into some remarkable details of the implementation that will be valuable to anyone thinking about using Odoo in an environment of existing other systems that need to be integrated.
Commenting is not enabled on this course.