Odoo Experience
Zuletzt aktualisiert:
30.11.2022
Abgeschlossen
Efficient customer care with intelligent Helpdesk ticket assignation
8488 Ansichten •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
10039 Ansichten •Knowledge is power! Empower your employees with Odoo.
9966 Ansichten •Manage your employees' time more efficiently
10555 Ansichten •Update to the ODBC Connector with Odoo
10951 Ansichten •Odoo Extended LDAP Connection
10921 Ansichten •Odoo and Scrum: a perfect match
10859 Ansichten •Running an Agile Project in Odoo
10760 Ansichten •Manage your employees' time more efficiently
10555 Ansichten •Create Scale Pricing Lists With Odoo
10496 Ansichten •Supporting Sustainable Energy Through Digitized, Efficient Application Processes
10135 Ansichten •UNECE Standards for Meat in Odoo
10111 Ansichten •Using Artificial Intelligence to Recommend Products, Upsell, and Increase Revenue in Odoo
10102 Ansichten •Audit-proof storage of documents in Odoo
10099 Ansichten •Powerful and Flexible Odoo File Data Importer
10087 Ansichten •The power of EDI based on GS1 XML 3.4
10082 Ansichten •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
10039 Ansichten •Knowledge is power! Empower your employees with Odoo.
9966 Ansichten •Second Units of Measure
9872 Ansichten •Financial Plans: Budgets and Forecasts
9312 Ansichten •Odoo Payroll Compliance: The Case of Switzerland
9114 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
8488 Ansichten •Odoo für Outlet Stores
6698 Ansichten •Einfache Preislistenverwaltung in Odoo
6327 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.
The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).
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