Odoo Experience
Zuletzt aktualisiert:
30.11.2022
Abgeschlossen
Efficient customer care with intelligent Helpdesk ticket assignation
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10858 Ansichten •Knowledge is power! Empower your employees with Odoo.
10876 Ansichten •Manage your employees' time more efficiently
11449 Ansichten •Update to the ODBC Connector with Odoo
12296 Ansichten •Odoo Extended LDAP Connection
11798 Ansichten •Odoo and Scrum: a perfect match
11793 Ansichten •Running an Agile Project in Odoo
11700 Ansichten •Manage your employees' time more efficiently
11449 Ansichten •Create Scale Pricing Lists With Odoo
11325 Ansichten •Using Artificial Intelligence to Recommend Products, Upsell, and Increase Revenue in Odoo
11033 Ansichten •Supporting Sustainable Energy Through Digitized, Efficient Application Processes
11020 Ansichten •Audit-proof storage of documents in Odoo
11002 Ansichten •Powerful and Flexible Odoo File Data Importer
10983 Ansichten •UNECE Standards for Meat in Odoo
10953 Ansichten •The power of EDI based on GS1 XML 3.4
10933 Ansichten •Knowledge is power! Empower your employees with Odoo.
10876 Ansichten •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
10858 Ansichten •Second Units of Measure
10713 Ansichten •Financial Plans: Budgets and Forecasts
10168 Ansichten •Odoo Payroll Compliance: The Case of Switzerland
9993 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
9241 Ansichten •Odoo für Outlet Stores
7385 Ansichten •Internationale Rollouts mit Odoo
6990 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.
The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).
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