Efficient customer care with intelligent Helpdesk ticket assignation
5940 Views •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
7085 Views •Knowledge is power! Empower your employees with Odoo.
6994 Views •Manage your employees' time more efficiently
7618 Views •Odoo and Scrum: a perfect match
7872 Views •Odoo Extended LDAP Connection
7845 Views •Manage your employees' time more efficiently
7618 Views •Create Scale Pricing Lists With Odoo
7604 Views •Update to the ODBC Connector with Odoo
7566 Views •Running an Agile Project in Odoo
7533 Views •The power of EDI based on GS1 XML 3.4
7279 Views •UNECE Standards for Meat in Odoo
7263 Views •Powerful and Flexible Odoo File Data Importer
7212 Views •Audit-proof storage of documents in Odoo
7137 Views •Supporting Sustainable Energy Through Digitized, Efficient Application Processes
7116 Views •Using Artificial Intelligence to Recommend Products, Upsell, and Increase Revenue in Odoo
7110 Views •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
7085 Views •Knowledge is power! Empower your employees with Odoo.
6994 Views •Second Units of Measure
6941 Views •Financial Plans: Budgets and Forecasts
6455 Views •Odoo Payroll Compliance: The Case of Switzerland
6343 Views •Efficient customer care with intelligent Helpdesk ticket assignation
5940 Views •Odoo für Outlet Stores
4300 Views •Einfache Preislistenverwaltung in Odoo
4029 Views •Efficient customer care with intelligent Helpdesk ticket assignation
Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.
The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).
Rating
0
0
Commenting is not enabled on this course.