Odoo Experience
Zuletzt aktualisiert:
30.11.2022
Abgeschlossen
Efficient customer care with intelligent Helpdesk ticket assignation
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12034 Ansichten •Odoo Extended LDAP Connection
12001 Ansichten •Running an Agile Project in Odoo
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11539 Ansichten •Using Artificial Intelligence to Recommend Products, Upsell, and Increase Revenue in Odoo
11240 Ansichten •Powerful and Flexible Odoo File Data Importer
11240 Ansichten •Supporting Sustainable Energy Through Digitized, Efficient Application Processes
11232 Ansichten •Audit-proof storage of documents in Odoo
11207 Ansichten •UNECE Standards for Meat in Odoo
11119 Ansichten •The power of EDI based on GS1 XML 3.4
11117 Ansichten •Knowledge is power! Empower your employees with Odoo.
11092 Ansichten •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
11048 Ansichten •Second Units of Measure
10917 Ansichten •Financial Plans: Budgets and Forecasts
10368 Ansichten •Odoo Payroll Compliance: The Case of Switzerland
10223 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
9428 Ansichten •Odoo für Outlet Stores
7555 Ansichten •Internationale Rollouts mit Odoo
7128 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.
The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).
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