Odoo Experience
Zuletzt aktualisiert:
30.11.2022
Abgeschlossen
Efficient customer care with intelligent Helpdesk ticket assignation
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9445 Ansichten •Supporting Sustainable Energy Through Digitized, Efficient Application Processes
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9402 Ansichten •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
9376 Ansichten •Knowledge is power! Empower your employees with Odoo.
9295 Ansichten •Second Units of Measure
9219 Ansichten •Financial Plans: Budgets and Forecasts
8665 Ansichten •Odoo Payroll Compliance: The Case of Switzerland
8458 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
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6128 Ansichten •Einfache Preislistenverwaltung in Odoo
5783 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.
The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).
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