Odoo Experience
Zuletzt aktualisiert:
30.11.2022
Abgeschlossen
Efficient customer care with intelligent Helpdesk ticket assignation
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10374 Ansichten •Manage your employees' time more efficiently
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11560 Ansichten •Odoo Extended LDAP Connection
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11274 Ansichten •Running an Agile Project in Odoo
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10898 Ansichten •Supporting Sustainable Energy Through Digitized, Efficient Application Processes
10560 Ansichten •Audit-proof storage of documents in Odoo
10542 Ansichten •UNECE Standards for Meat in Odoo
10532 Ansichten •Using Artificial Intelligence to Recommend Products, Upsell, and Increase Revenue in Odoo
10529 Ansichten •The power of EDI based on GS1 XML 3.4
10494 Ansichten •Powerful and Flexible Odoo File Data Importer
10479 Ansichten •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
10431 Ansichten •Knowledge is power! Empower your employees with Odoo.
10374 Ansichten •Second Units of Measure
10279 Ansichten •Financial Plans: Budgets and Forecasts
9703 Ansichten •Odoo Payroll Compliance: The Case of Switzerland
9546 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
8844 Ansichten •Odoo für Outlet Stores
7039 Ansichten •Einfache Preislistenverwaltung in Odoo
6647 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.
The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).
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