Odoo Experience
Zuletzt aktualisiert:
30.11.2022
Abgeschlossen
Efficient customer care with intelligent Helpdesk ticket assignation
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9786 Ansichten •Manage your employees' time more efficiently
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10724 Ansichten •Odoo and Scrum: a perfect match
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10579 Ansichten •Manage your employees' time more efficiently
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10348 Ansichten •UNECE Standards for Meat in Odoo
9949 Ansichten •Supporting Sustainable Energy Through Digitized, Efficient Application Processes
9943 Ansichten •Using Artificial Intelligence to Recommend Products, Upsell, and Increase Revenue in Odoo
9929 Ansichten •The power of EDI based on GS1 XML 3.4
9914 Ansichten •Powerful and Flexible Odoo File Data Importer
9904 Ansichten •Audit-proof storage of documents in Odoo
9896 Ansichten •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
9872 Ansichten •Knowledge is power! Empower your employees with Odoo.
9786 Ansichten •Second Units of Measure
9711 Ansichten •Financial Plans: Budgets and Forecasts
9152 Ansichten •Odoo Payroll Compliance: The Case of Switzerland
8924 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
8337 Ansichten •Odoo für Outlet Stores
6560 Ansichten •Einfache Preislistenverwaltung in Odoo
6190 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.
The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).
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