Odoo Experience
Zuletzt aktualisiert:
30.11.2022
Abgeschlossen
Efficient customer care with intelligent Helpdesk ticket assignation
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8776 Ansichten •Knowledge is power! Empower your employees with Odoo.
8710 Ansichten •Manage your employees' time more efficiently
9302 Ansichten •Odoo Extended LDAP Connection
9631 Ansichten •Odoo and Scrum: a perfect match
9552 Ansichten •Update to the ODBC Connector with Odoo
9387 Ansichten •Running an Agile Project in Odoo
9369 Ansichten •Manage your employees' time more efficiently
9302 Ansichten •Create Scale Pricing Lists With Odoo
9253 Ansichten •UNECE Standards for Meat in Odoo
8937 Ansichten •The power of EDI based on GS1 XML 3.4
8904 Ansichten •Powerful and Flexible Odoo File Data Importer
8850 Ansichten •Using Artificial Intelligence to Recommend Products, Upsell, and Increase Revenue in Odoo
8822 Ansichten •Supporting Sustainable Energy Through Digitized, Efficient Application Processes
8816 Ansichten •Audit-proof storage of documents in Odoo
8796 Ansichten •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
8776 Ansichten •Knowledge is power! Empower your employees with Odoo.
8710 Ansichten •Second Units of Measure
8667 Ansichten •Financial Plans: Budgets and Forecasts
8066 Ansichten •Odoo Payroll Compliance: The Case of Switzerland
7866 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
7368 Ansichten •Odoo für Outlet Stores
5686 Ansichten •Einfache Preislistenverwaltung in Odoo
5392 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.
The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).
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