Odoo Experience
Zuletzt aktualisiert:
30.11.2022
Abgeschlossen
Efficient customer care with intelligent Helpdesk ticket assignation
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12099 Ansichten •Odoo Extended LDAP Connection
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11312 Ansichten •Supporting Sustainable Energy Through Digitized, Efficient Application Processes
11299 Ansichten •Audit-proof storage of documents in Odoo
11269 Ansichten •The power of EDI based on GS1 XML 3.4
11191 Ansichten •UNECE Standards for Meat in Odoo
11180 Ansichten •Knowledge is power! Empower your employees with Odoo.
11151 Ansichten •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
11115 Ansichten •Second Units of Measure
10979 Ansichten •Financial Plans: Budgets and Forecasts
10439 Ansichten •Odoo Payroll Compliance: The Case of Switzerland
10289 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
9490 Ansichten •Odoo für Outlet Stores
7604 Ansichten •Internationale Rollouts mit Odoo
7181 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.
The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).
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