Odoo Experience
Zuletzt aktualisiert:
30.11.2022
Abgeschlossen
Efficient customer care with intelligent Helpdesk ticket assignation
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12014 Ansichten •Supporting Sustainable Energy Through Digitized, Efficient Application Processes
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11842 Ansichten •UNECE Standards for Meat in Odoo
11826 Ansichten •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
11804 Ansichten •Second Units of Measure
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11150 Ansichten •Odoo Payroll Compliance: The Case of Switzerland
10974 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
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7699 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.
The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).
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