Odoo Experience
Zuletzt aktualisiert:
30.11.2022
Abgeschlossen
Efficient customer care with intelligent Helpdesk ticket assignation
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5402 Ansichten •Supporting Sustainable Energy Through Digitized, Efficient Application Processes
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5260 Ansichten •Second Units of Measure
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4813 Ansichten •Odoo Payroll Compliance: The Case of Switzerland
4675 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
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2909 Ansichten •Einfache Preislistenverwaltung in Odoo
2696 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.
The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).
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