Odoo Experience
Zuletzt aktualisiert:
30.11.2022
Abgeschlossen
Efficient customer care with intelligent Helpdesk ticket assignation
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9099 Ansichten •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
9082 Ansichten •Knowledge is power! Empower your employees with Odoo.
9008 Ansichten •Second Units of Measure
8930 Ansichten •Financial Plans: Budgets and Forecasts
8355 Ansichten •Odoo Payroll Compliance: The Case of Switzerland
8166 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
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5599 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.
The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).
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