Odoo Experience
Zuletzt aktualisiert:
30.11.2022
Abgeschlossen
Efficient customer care with intelligent Helpdesk ticket assignation
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12288 Ansichten •Audit-proof storage of documents in Odoo
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12107 Ansichten •The power of EDI based on GS1 XML 3.4
12100 Ansichten •UNECE Standards for Meat in Odoo
12072 Ansichten •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
12056 Ansichten •Second Units of Measure
11923 Ansichten •Financial Plans: Budgets and Forecasts
11434 Ansichten •Odoo Payroll Compliance: The Case of Switzerland
11257 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
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7902 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.
The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).
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