Customer Service
Focus on your core business: with the braintec service subscription, we take care of the maintenance, support and optimisation of your Odoo business software.
Request Odoo supportbraintec support services for your Odoo software
Our Customer Care team ensures smooth operation and makes sure that your Odoo ERP and modules are up to date, stable and powerful.
Operation
You can rely on the reliable and secure operation of your Odoo system.
Further development
We continuously optimise customised adaptations and adapt your Odoo system perfectly to all current and future work processes.
Consulting
If you have any questions about how to use or get the most out of your Odoo business software systems, our Odoo specialists are on hand to advise you.
Operational status
If necessary, we hold regular meetings to align your operational status with your corporate goals in a targeted and strategic manner.
Odoo Support for customers with a braintec Service Subscription:
Customer portal
braintec service subscription: The services
Hotline / Stand-by service in German, French, English and Spanish.
Access to online
customer portal
Online ticket system for direct transmission and tracking of support cases.
Reduced hourly rates on working days
Prioritised response time for fast processing of your support cases. Your ticket will automatically be given a higher priority and will be handled according to the specified urgency.
Integration of fixed bugs within Odoo's standard modules, as well as bug fixes and proactive updates for braintec products.
We act as the point of contact and single point of contact (SPOC) for Odoo S.A..
Comprehensive service desk documentation and internal know-how transfer for the best support of your project.
Book your Odoo Demo
Learn more about braintec's service subscription for your Odoo software.
Arrange your free consultation here
How we support you with your Odoo enquiries
Do you have a support request?
Your support request (technical or functional questions) will be processed promptly, and we will inform you transparently about the expected effort. Through continuous internal knowledge transfer and detailed documentation, we also fix bugs quickly and efficiently. Benefit from our 4-language support for smooth communication.
Would you like to develop your project further?
Would you like to implement new functions, process adjustments or enhancements in your Odoo project? Whether it's customising views, adding customer-specific fields or integrating interfaces – we support you from the initial idea to secure implementation.
1. Analysis and estimation
Thorough analysis and assessment of your enquiry. You know exactly what to expect.
2. Implementation and testing
After your approval: implementation, installation and acceptance testing by your key users.
3. Go-Live
Mutual, secure planning of the go-live to avoid disrupting your day-to-day business.
braintec Helpdesk App: maximum efficiency for enquiries
The Helpdesk App developed by braintec is your central control unit for fast troubleshooting and transparent processes.
Features braintec Helpdesk App
1. Odoo integration: The support icon is visible in every Odoo view. As soon as a problem arises that you cannot resolve yourself, you can report it directly from the context without leaving Odoo.
2. Ticket creation: Pre-designed templates provide braintec with all relevant information immediately. All you need to do is describe the problem if necessary.
3. Process automation: Minimise manual steps. Your enquiry will be efficiently and immediately opened as a customer service ticket at braintec.
References
Companies of all sizes and from all industries rely on our reliable Odoo support. You too can benefit from our experience!
All references
FAQ Odoo Support
Here we answer frequently asked questions regarding support for Odoo.
The braintec service subscription is a comprehensive support package that ensures reliable maintenance, rapid assistance and continuous optimisation of your Odoo business software. It includes the following services:
- Hotline/on-call service in German, French, English and Spanish. You can reach us from 7 a.m. to 10 p.m.
- Online ticketing system for direct case submission and tracking.
- Prioritised response time for fast processing of your support cases.
- Integration of fixed bugs within Odoo's standard modules, as well as bug fixes and proactive updates for braintec products.
- Contact person and single point of contact (SPOC) for Odoo S.A..
- Reduced hourly rates on working days
- Access to the online customer portal
Without a service subscription, our regular hourly rates apply for troubleshooting. Your support requests will be processed according to the FIFO principle (first in, first out), which may result in longer waiting times. However, you can also request support directly from Odoo if you have a subscription.
We ensure that your Odoo system runs smoothly. Our support team consists of highly qualified IT specialists with academic qualifications and practical experience in software development and engineering, who are there for you every day. braintec has the most certified Odoo experts worldwide.
In addition, the internal transfer of know-how from the project manager to the customer care team ensures that our customer care team is fully familiar with your Odoo implementation. We offer you not only quick help, but also a solution-oriented partnership.
There are several ways to get support:
- Online ticket system via the braintec Helpdesk app
- Email and contact form
- Telephone
- Hotline / On-call service: in urgent cases
The response time depends on the selected support package. Customers with a service subscription to braintec receive priority processing. Without such a subscription, longer waiting times may occur due to the FIFO principle.
Odoo support is essential to ensure the smooth operation and maximum performance of your Odoo system:
- Reliability and stability: Only continuous support enables stable and secure operation of the system.
- Troubleshooting and updates: Rapid integration of bug fixes (including in core modules) and proactive updates of braintec products secure the software basis.
- Process optimisation: Through consulting, training and customised further development, the system is continuously adapted to your work processes and efficiency is increased.
Risk minimisation: braintec ensures that all maintenance contracts and Odoo subscription licences are always up to date.
Why braintec?
As an Odoo Gold Partner in Switzerland, Germany and Austria, we support companies from all industries with tailor-made, efficient and sustainable Odoo software solutions for digital transformation.
95%
Customer satisfaction
6.1
First supported Odoo version
4
Support languages
