Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.

The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).

Rating

0 0

Commenting is not enabled on this course.

Odoo Experience

Completed

Update to the ODBC Connector with Odoo

Odoo Extended LDAP Connection

Odoo and Scrum: a perfect match

Running an Agile Project in Odoo

Manage your employees' time more efficiently

Create Scale Pricing Lists With Odoo

Supporting Sustainable Energy Through Digitized, Efficient Application Processes

Audit-proof storage of documents in Odoo

UNECE Standards for Meat in Odoo

Using Artificial Intelligence to Recommend Products, Upsell, and Increase Revenue in Odoo

The power of EDI based on GS1 XML 3.4

Powerful and Flexible Odoo File Data Importer

How one of the biggest retailers in Switzerland handle all its online orders with Odoo

Knowledge is power! Empower your employees with Odoo.

Second Units of Measure

Financial Plans: Budgets and Forecasts

Odoo Payroll Compliance: The Case of Switzerland

Efficient customer care with intelligent Helpdesk ticket assignation

Odoo für Outlet Stores

Internationale Rollouts mit Odoo

Efficient customer care with intelligent Helpdesk ticket assignation

braintec, your Odoo Gold Partner in Switzerland, Germany and Austria.