Odoo Experience
Zuletzt aktualisiert:
30.11.2022
Abgeschlossen
Efficient customer care with intelligent Helpdesk ticket assignation
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11750 Ansichten •Update to the ODBC Connector with Odoo
12702 Ansichten •Odoo and Scrum: a perfect match
12109 Ansichten •Odoo Extended LDAP Connection
12085 Ansichten •Running an Agile Project in Odoo
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11750 Ansichten •Create Scale Pricing Lists With Odoo
11617 Ansichten •Powerful and Flexible Odoo File Data Importer
11348 Ansichten •Using Artificial Intelligence to Recommend Products, Upsell, and Increase Revenue in Odoo
11322 Ansichten •Supporting Sustainable Energy Through Digitized, Efficient Application Processes
11312 Ansichten •Audit-proof storage of documents in Odoo
11283 Ansichten •The power of EDI based on GS1 XML 3.4
11197 Ansichten •UNECE Standards for Meat in Odoo
11189 Ansichten •Knowledge is power! Empower your employees with Odoo.
11168 Ansichten •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
11124 Ansichten •Second Units of Measure
10988 Ansichten •Financial Plans: Budgets and Forecasts
10443 Ansichten •Odoo Payroll Compliance: The Case of Switzerland
10299 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
9501 Ansichten •Odoo für Outlet Stores
7607 Ansichten •Internationale Rollouts mit Odoo
7187 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.
The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).
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