Below we have summarized all the new features for you.

Artificial Intelligence: Deep Integration into Odoo

Artificial intelligence is no longer an isolated tool in version 20, but an integral part of workflow support.

Website & Helpdesk: AI actively assists in creating and updating content (text & images) as well as in processing support tickets.

Automation: Proactive suggestions and data validations run through all core modules to minimize manual processes.

Finance and Accounting: Global, Transparent, and Intuitive

Odoo 20 optimizes central financial processes through automated account reconciliations, global payment interfaces, and streamlined payroll.

Accounting

• Public accounting data: Standard data such as chart of accounts, taxes, and deductibility are publicly accessible for each localization.

• Pricing: Users can specify whether prices for products are inclusive or exclusive of taxes; documents adjust dynamically to this.

• Partner-IDs: The storage and validation of multiple identification numbers for partners has been integrated.

• Account reconciliation: Each account can now be reconciled, with adjustment entries (e.g., for currency differences or cash basis taxes) being triggered automatically.

Payroll

Automatisierung: Wegfall manueller Arbeitseinträge

Dashboard: New, minimalist dashboards make it easier to get an overview

Pay directly from Odoo: Introduction of "Pay from Odoo" for direct payroll.

Finance

• Marketplaces: Integration of TikTok Shop and Lazada

• Payment providers: New interfaces to ECPay, Xendit, PayWay as well as Belvo, Kueski, and QF Pay for Latin America.

• Additional payment methods and features (tokenization, manual booking) with various providers.

Human Resources: Timesheet Assistant for Time Tracking

Time management is refined through intelligent assistance systems.

Time Tracking Assistant:By incorporating ActivityWatch (local installation), the assistant learns from user behavior and provides suggestions.

Data Protection: All data is stored locally; supervisors do not have access to the raw data of activities.

Odoo Warehouse: Optimization of Usability and Efficiency

Inventory management has been optimized for user-friendliness and speed.

• Simplification: A general inventory is pre-set; deliveries can be updated directly without complex intermediate steps.

• Logistics: Route planning based on goods movement lines as well as support for CMR documents.

• Automation: Pre-coded packages for goods receipts enable direct scanning via barcode. There are also improvements in the storage rules and the continuous inventory valuation.

Production: Optimized Overview

• MRP-Kanban: A new, organized Kanban board for manufacturing orders (MO) enables better visualization of the workload.

• PLM: A new ECO overview report allows for the analysis of change costs at a glance.

Point-of-Sale: Technological realignment, Hardware Integration, and more Performance

The POS area undergoes a technological realignment in Odoo 20 with a focus on stability and autonomy.

Hardware made easy: Access to the local network is done via the Chromium browser. Importing certificates for printers is completely eliminated, significantly simplifying the setup.

Automation and Design: Menus are applied automatically, and a new floor plan editor allows for precise design of the sales area.

Integrations: Support for cash dispensers (Glory, Cashdro, Cashmatic) as well as new payment providers like Mollie, M-Pesa, and Wero (Payconiq).

Self-Service: Orders at the self-service counter are now possible even when the restaurant is closed. Optional products and automatic assignment of courses (starter, main course, etc.) complete the offering.

Performance:The system requires significantly less RAM in the browser.

Snooze: Products can be displayed or hidden. 

Calendar: Activities in the calendar can be linked to the cash register system.

Odoo Website: Optimized design and performance

The website builder has been optimized in terms of design and performance.

• User Interface: New sidebar, improved snippets (WhatsApp, age popup) and an optimized grid mode.
• Technology: Significantly reduced loading times and enhanced SEO features (microdata, JSON-LD, image-srcset).
• Forms: Field validations, file type restrictions, and linked fields for country/state enhance data quality.
• Appointment: The online appointment booking has been technically and visually revamped. Highlights include optimized UX with real-time availability, direct Microsoft Teams integration, improved capacity management, and a modern frontend with POS floor plan integration for precise seat selection.
  

CRM & Marketing in Odoo 20

The integration of lead generation and customer care has been strengthened.

• Marketing Automation: General overhaul and optimization of functions. In particular, the creation of triggers that enable automated sending of emails, SMS, or WhatsApps.

• CRM: Management of multiple pipelines and new plugins for email services as well as improved automatic assignment rules.

Sales: Improvements and new features

• Variant management: Editable prices for variants and a simplification of the variant system overall.

• Portal: Complete redesign of the sales order portal and optimization of the payment process.

• Prices: Introduction of pricing rules for quantity units and new customer promotions.

• Improvements: Tag management, management of image variants, additional fields and information, country selection, shipping without stock

Odoo E-Commerce: Additional features

Online sales benefit from improved marketing and logistics tools.

Features: Automated cross-selling, return management, review requests, progress indicators for promotions, and a new dashboard for success tracking.

Aussendienst wird in Planung integriert

The previously standalone app for field service has been discontinued and fully integrated into the planning app.

• Centralization: All existing functions have been adopted.

• Future expansions: Planned are travel times in the Gantt view, route optimization via map, assigning materials to employees, a live map with technicians, and a dedicated sidebar for scheduling.

Odoo Project: New Features

Project management now provides sharper economic indicators.

• Profitability: The old profitability report is being replaced by reports on current and projected margins.
• Navigation: Project updates and milestones remain accessible through the main menu; you can now switch to the project form view (including improvements such as the customer location map).

Appointment management: Multi-calendar synchronization, workplace visualization, and self-service booking

Appointment management has been expanded for complex requirements in team daily operations.

• Management of multiple calendars: The synchronization of multiple Google or Outlook accounts per user is now possible.

• Work locations: Locations (home office/office) are synchronized and visualized.

• Personal booking pages: Users can create and manage their own booking pages, including flexible availability management through time slots and slot buffering.

• Integration: Activities in the calendar are directly linked to records; additionally, time recognition is integrated into event titles.

Odoo Sign: Automation and Integration

The digital signature is getting closer to automated business processes.

Automation: Signature requests can be automated and sent via activities and activity plans.

Response export: The list of signatures can be exported from Odoo including timestamps.

Localization: Support for Itsme in over 30 countries and font support for over 40 additional regions.

Data return: Field values in Odoo records can be automatically updated once a document has been signed.

Odoo Knowledge: Document sharing, group approvals

The management of knowledge modules is significantly more efficient due to dynamic group permissions: Documents and articles are no longer assigned to individuals but to functional groups. This greatly minimizes administrative effort during personnel changes (e.g., department transfers) as access rights are automatically synchronized. A seamlessly integrated signature function completes the process and enables legally secure workflows without media breaks.

Neue Funktionen für Telefon & Discuss

The communication tools have been scaled for global requirements.

Telephony: Purchase of phone numbers in over 100 countries and configuration of complex call flows.

Discuss: Surveys can be sent directly from Odoo. Additionally, video conferences can be recorded and layouts for the video call can be selected.

Telephony & Discussion: Integration of an audio/video player with transcription function and recording options for video conferences.

Optimized productivity in Odoo 20

• Spreadsheet: Introduction of the =ODOO.LIST function for dynamic lists.

• Dashboards: New opportunities for comparing time periods directly in the dashboard views.

Dashboard for Odoo Rental

Dashboard: New overview for managing seasonal fluctuations and standardized price lists for rental properties.

Additional industry solutions and improvements to existing industries

Odoo 20 introduces in-depth features for specialized industries.

• Hotel: Including channel manager (Channex), revenue management system (RMS), and housekeeping module.

• Construction: Representation of project structure plans (WBS), subcontracting, purchase lists, and progress-based billing.

• Real Estate:Compatibility between property management and homeowners' associations through shared technical modules.

• Other industries: Specific workflows for auto repair shops, nursing homes, pet care, beauty salons, and insurance brokers.

Source: Odoo SA