Odoo for IT and Telecommunications
The Odoo industry solution from braintec for IT service providers, software manufacturers, and telecommunications providers connects and automates all central business processes in an ERP platform.
Odoo industry solution for IT, software, and telecommunications companies
Contracts, tickets, projects, licenses and hardware in one system: With the Odoo industry solution by braintec, ICT service providers organise their customer, project and financial data holistically and efficiently.
The success stories of our ICT customers
CeRFI SA: Digital Transformation IT Service Provider
- Sales: Introduction of CRM for the automated and standardised management of sales opportunities, creation of quotes and sales documents.
- Project Management: Consolidation of mandates and resource planning to coordinate deployments for 160 IT support staff.
- Centralisation of Service Desk, web development, and e-learning to efficiently organise IT services and training offerings.
- Automated profile creation from the CVs of IT specialists for customer projects, generated directly from the Odoo data and uniformly formatted in corporate design.
Corintis: Digitalisation Financial Processes
Corintis develops silicon-based microfluidic cooling technologies that are 50 times more energy-efficient for cooling high-performance chips in AI and data centers. Together with braintec, the Swiss deep-tech company implemented an integrated Odoo solution, creating a fully digital, transparent, and highly efficient financial system:
- Accounting and payment transactions: Fully automated and fast processing of invoices as well as unified control of all payments.
- Banking: Centralised management of all bank transactions including automated account reconciliations.
Valaiscom: Digitalisation Telecom
Valaiscom is a regional telecommunications provider for private and business customers and has successfully digitised its core business processes in the Odoo software together with braintec.
- Sales and Subscriptions: Centralised, automated contract management with smart assistants for adjustments, cancellations and reactivations.
- Accounting and Payments: Automated validation and mass distribution of invoices, including personalized documents via email, eBill, or print.
- Field Service: Digital coordination of support and installation orders, including standardised digital worksheets.
- Customer and Address Management: Linked delivery addresses to specific buildings for easy management of technical connections.
Seamless workflows for IT, telecommunications and software providers with the braintec Odoo industry solution
Sales and subscriptions
- CRM with pipeline for quotes
- Subscriptions with automatic renewal
- MRR management: Automated recurring billing, proration (proportional calculation for upgrades/downgrades), and dunning processes (reminders for failed payments)
- Price lists per customer and currency
- Customer portal for contracts and invoices
Financial accounting and controlling
- QR invoice, e-invoice, and LSV/SEPA
- Accrual of advance payments
- Multiple companies and currencies
- Automatic bank reconciliation
- Real-time dashboards for MRR, Churn Rate, and Customer Lifetime Value (LTV)
Purchasing, inventory, and hardware
- Serial numbers and warranties
- Supplier price lists and order proposals
- Direct business from distributor
- Real-time inventory check of spare parts for repairs and replacement devices
- Installation base per customer
Project management and field service
- Resource and capacity planning with tasks in Kanban boards and Gantt-based scheduling for technicians
- Mobile app for technicians with route planning, time tracking, material consumption, on-site reporting, and e-signature
- Billing based on effort, fixed price, or milestones
Customer service, helpdesk, and support
- Multi-channel ticketing via email, web form, portal, live chat, API
- SLA management with automatic assignment, SLA policies, and escalation
- Support quotas and time tracking per ticket as well as automatic billing of additional effort
- Knowledge base for customers and team
- Customer satisfaction after completion
Staff
- Payroll accounting
- Skills and certifications per employee
- Presence, absence, and on-call duty
- Expense reporting with receipt photo
Who uses IT, telecommunications, and software providers rely on the Odoo ERP solution from braintec
Hosting, cloud and data centers
Billing server, storage, and colocation services as a subscription and keeping track of their capacities.
IT security and IT consulting
Conduct and invoice audits, consulting mandates, and security services on a project or subscription basis.
System houses and IT dealers
Offering hardware, licenses, and services together, tracking serial numbers, and managing deliveries.
IT Service Providers and Managed Service Providers (MSPs)
Managing service contracts, IT infrastructure projects, ticket quotas, and SLAs, planning deployments, and automatically billing monthly services.
Software manufacturers, SaaS providers, and digital agencies
Organize their Monthly Recurring Revenue (MRR) as well as their subscriptions and upgrades, bill development projects based on effort or fixed price, and plan and monitor budgets and utilization.
Telecommunications providers and suppliers
Manage connections, rates, and customer contracts, import usage data via interface, and bill.
References
These IT, telecom and software companies have digitalised their business processes with braintec and Odoo.
All references
Book your Odoo demo
Discover the benefits of the business software Odoo for your ICT company in a demo with braintec – your leading Odoo Partner in Switzerland, Germany and Austria.
Schedule free Odoo consultation here
+41 44 552 01 20
+49 7031 9869011
+43 720 273939Why braintec?
As an IT service provider and Odoo Gold Partner, we understand the requirements of the ICT industry and support the digital transformation from process analysis to interface integration to implementation and secure system operation.
25+
Years of IT expertise
80
Odoo Experts
17,000
Managed Odoo Users
FAQ Odoo for ICT industry
Here we answer frequently asked questions from IT, telecommunications, and software companies regarding Odoo.
Yes. Odoo connects service contracts, helpdesk with SLA, time tracking, projects, and invoicing. Support hours, subscriptions, and project services can be billed on a common monthly invoice.
For SaaS providers, Odoo offers complete MRR management with subscription management including automatic renewal, upgrades, cancellations, and metrics on recurring revenues and churn.
Yes. Tickets can receive SLA policies with response and resolution times. Exceedances become visible, and the working time per ticket can be directly recorded and billed.
Yes. Through the Odoo API and standard interfaces, monitoring and remote maintenance tools, license portals from distributors, telephony, banks, and custom software can be connected.
