Odoo Experience
Zuletzt aktualisiert:
30.11.2022
Abgeschlossen
Efficient customer care with intelligent Helpdesk ticket assignation
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10313 Ansichten •UNECE Standards for Meat in Odoo
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9908 Ansichten •Using Artificial Intelligence to Recommend Products, Upsell, and Increase Revenue in Odoo
9896 Ansichten •The power of EDI based on GS1 XML 3.4
9873 Ansichten •Powerful and Flexible Odoo File Data Importer
9871 Ansichten •Audit-proof storage of documents in Odoo
9864 Ansichten •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
9838 Ansichten •Knowledge is power! Empower your employees with Odoo.
9758 Ansichten •Second Units of Measure
9672 Ansichten •Financial Plans: Budgets and Forecasts
9114 Ansichten •Odoo Payroll Compliance: The Case of Switzerland
8897 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
8308 Ansichten •Odoo für Outlet Stores
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6160 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.
The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).
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