Odoo Experience
Zuletzt aktualisiert:
30.11.2022
Abgeschlossen
Efficient customer care with intelligent Helpdesk ticket assignation
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11741 Ansichten •Manage your employees' time more efficiently
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12726 Ansichten •Odoo Extended LDAP Connection
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12317 Ansichten •Create Scale Pricing Lists With Odoo
12166 Ansichten •Powerful and Flexible Odoo File Data Importer
11935 Ansichten •Using Artificial Intelligence to Recommend Products, Upsell, and Increase Revenue in Odoo
11918 Ansichten •Supporting Sustainable Energy Through Digitized, Efficient Application Processes
11901 Ansichten •Audit-proof storage of documents in Odoo
11849 Ansichten •The power of EDI based on GS1 XML 3.4
11757 Ansichten •Knowledge is power! Empower your employees with Odoo.
11741 Ansichten •UNECE Standards for Meat in Odoo
11735 Ansichten •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
11685 Ansichten •Second Units of Measure
11544 Ansichten •Financial Plans: Budgets and Forecasts
11028 Ansichten •Odoo Payroll Compliance: The Case of Switzerland
10857 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
10042 Ansichten •Odoo für Outlet Stores
8111 Ansichten •Einfache Preislistenverwaltung in Odoo
7639 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.
The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).
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