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Responsible Silvan Wyden
Last Update 30.09.2025
Completion Time 19 hours 49 minutes
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Measures to improve customer service in Odoo
Measures to improve customer service in Odoo

Nathanael Leutenegger, our Head of Project Leaders, presents in the video how Odoo optimises customer service with integrated tools such as helpdesk, live chat and knowledge database. Fast enquiry processing, centralised knowledge transfer and efficient workflows take the pressure off service teams and enable excellent support.

Odoo Experience 2025
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Accelerating Sales and Workshops with Odoo Studio
Accelerating Sales and Workshops with Odoo Studio
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Join us in a talk of optimisation and innovation at the Odoo Experience conference, as we uncover the strategic application of Odoo Studio prototyping to elevate both sales and workshops. This functional session will unveil the power of Odoo Studio in expediting sales processes by rapidly creating prototypes during client interactions. This streamlined approach accelerates decision-making and enhances the overall efficiency of the sales cycle. Venturing into the realm of workshops, we'll explore the dynamic potential of Odoo Studio to transform collaboration. Through real-time prototype collaboration, workshops become interactive platforms fostering engagement and innovative discussions. With the aim of empowerment, this presentation promises attendees actionable insights into the prototyping process, valuable tips, and effective strategies for optimizing Odoo Studio's capabilities. If you're eager to supercharge your sales strategies and revolutionize workshop dynamics, this session offers tailored insights and actionable takeaways for your consideration. This presentation is for anyone working in sales, business analysis, consulting, project management or similar roles. Try Odoo online at https://www.odoo.com/r/xGhi

Unlock Advanced Replenishment: Optimizing Medical Supply Chains with Odoo
Unlock Advanced Replenishment: Optimizing Medical Supply Chains with Odoo
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Is your supply chain struggling to keep pace with demand? Discover how to leverage Odoo's advanced replenishment rules for complex supply chain management. Learn how a B2B medical goods trader optimizes demand, procurement, and margins using routes, forecasts, and purchase agreements. Dive deep into advanced configurations, including managing multiple orders and quantities over time, and see how to transform your procurement strategy in the demanding healthcare sector. Learn how to turn replenishment rules into the linchpin of your competitive strategy. Try Odoo online at https://www.odoo.com/r/xGhi

Help your customer move on from an unsupported Odoo Version
Help your customer move on from an unsupported Odoo Version
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Upgrading an Odoo instance is usually a time-consuming and demanding process, both for you and your customer. Therefore, it is understandable that a customer might try to delay upgrading their Odoo as long as possible, especially if they have extensive customizations. This delay often means entering a phase where your customer's Odoo is no longer supported by Odoo SA. As an Odoo partner, it is your responsibility to try to avoid this as much as possible (for the sake of your customers). However, this isn't always possible, and it is also your responsibility to be there for them and help them move on from an unsupported version at their own pace. In this talk, we would like to provide insights, gathered from our extensive personal experience, on how to support your customers in this challenging journey. Some important topics we would like to cover are: - Customizations analysis - Customer assessment - Upgrade strategies - Effective communications - Roadmap definition Try Odoo online at https://www.odoo.com/r/xGhi

Odoo Experience 2024
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Measures to improve customer service in Odoo
Measures to improve customer service in Odoo
Preview

Nathanael Leutenegger, our Head of Project Leaders, presents in the video how Odoo optimises customer service with integrated tools such as helpdesk, live chat and knowledge database. Fast enquiry processing, centralised knowledge transfer and efficient workflows take the pressure off service teams and enable excellent support.

The future of ERP
The future of ERP
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In this panel discussion with the CEO of Odoo, Fabien Pinckaers, our Head of Project Leaders, Nathanael Leutenegger, discusses the future of the ERP market together with André Baker from Idealis and Johan Vlaminckx from Deloitte.

Self-service shops with local products in the marketplace model
Self-service shops with local products in the marketplace model
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In this talk, Michael Ptas, our project manager, presents the implementation of a self-service shop in Odoo v16 for a marketplace company that is not the owner of the goods sold. BT-Arba (automated, rule-based accounting) is used to overcome the challenges in accounting and stock management. Improvements to the POS system, such as visual and functional enhancements and semi-automated accounting functions, will also be discussed.

Odoo Experience 2023
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Internationale Rollouts mit Odoo
Internationale Rollouts mit Odoo
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Damian Bürgin, unser Projektleiter und Consultant, präsentiert Strategien für multinationale Odoo-Implementierungen. Das  Framework von braintec umfasst Organisation von generischen Vorlagen als Basis für global standardisierte Module und Konfigurationen, die Zusammenarbeit mit lokalen Odoo-Partnern und weitere praktische Empfehlungen für internationale Odoo Rollouts.

Einfache Preislistenverwaltung in Odoo
Einfache Preislistenverwaltung in Odoo
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Riccardo Fiore, Projektleiter und Consultant, zeigt wie braintec die Odoo Standard App PLM (Product Lifecycle Management) erweitert und die neue Funktion PLC (Price List Change) geschaffen hat. Diese hilft Mitarbeitenden im Verkauf bei der Verwaltung von Preislisten und optimiert den gesamten Workflow in der Fertigung. PLC umfasst die schnelle und effiziente Änderungen von Preisen inklusive integriertem Genehmigungsprozess, Revisionsprotokoll und Datum der Wirksamkeit.

Odoo für Outlet Stores
Odoo für Outlet Stores
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Unser Projektleiter und Consultant, Patrick Mayer, gibt Einblicke in die Nutzung von Odoo für Outlets mit individuellen Produkten. Im Fokus steht die Implementierung von Odoo für ein Möbel-Outlet, das Produkte zweiter Wahl verkauft. Die Lösung von braintec beinhaltete die nahtlose Integration von Preislisten, Seriennummern, Inventar und POS. Weiter geht es um die Herausforderung wie Produktmängel präsentiert und individuelle Preise auf Basis des Zustands festgelegt werden.

Odoo Experience 2022
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Knowledge is power! Empower your employees with Odoo.
Knowledge is power! Empower your employees with Odoo.
Preview

Odoo provides you with the tools to maximize the knowledge of your employees. This talk focuses on the apps that allow you to empower your employees with advanced knowledge management.
Are you a project manager, product owner, or functional consultant? Then this talk is for you. You will learn how good knowledge management will allow you to do better Odoo projects.

Highlights:

Knowledge (new)
eLearning
Documents
Skills Management
In addition to those apps, this talk will highlight the features that allow you to embed knowledge in key processes. Examples:

Quality checks with detailed instructions.
Manufacturing orders with worksheets.
For Odoo projects, it is essential to have a strategy for knowledge building and training. For this reason, we will also address the following questions:

Who should you train?
When should you train?
How should you train?
Drawing from his experience at braintec, the biggest Odoo partner in Europe, Nicolas Frei will share insights gained in Odoo projects since 2014.

Target audience:
Project managers, product owners, and functional consultants

Manage your employees' time more efficiently
Manage your employees' time more efficiently
Preview

Odoo provides excellent tools to manage all your business cases within some clicks. Over the years, great features have been implemented, and the processes are getting better and more business related. This talk will show you how you can use Odoo as a time management and attendance system with great benefits for your employees and the management based on real customer experience.

We have implemented some additional features to achieve better 360-degree management of the employees' work/attendance/leave time. We ensured that employees had a transparent overview of their work and leave time within one click.

Additionally, we integrated even more features:
- define for each work location public holidays (within the same company)
- define employee break times, which can be recorded
- start and end time for timesheet entries
- overview of current time balance within one click, where time off is included in the overview
- annually cutoff and possibility to close/book end-of-year balances
- and much more!

Managers, consultants, and Odooers looking for a smart timesheet suite will get some insights and ideas on using Odoo as an extended time and attendance management system within any organization.

Efficient customer care with intelligent Helpdesk ticket assignation
Efficient customer care with intelligent Helpdesk ticket assignation
Preview

Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.

The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).

Odoo Experience 2021
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Using Artificial Intelligence to Recommend Products, Upsell, and Increase Revenue in Odoo
Using Artificial Intelligence to Recommend Products, Upsell, and Increase Revenue in Odoo
Preview

In this talk, I present an artificial intelligence-powered product recommender app for Odoo 14 that learns how different products are combined together from past sales, automatically fills in the convenient fields Odoo already provides, and thus allows for a more profitable upselling out of the box.

Motivation: Most medium to large-size companies need to extract insights from the data acquired by the daily operations that keep piling up in the database as unrelated records. The ultimate purpose of this insight is to find patterns that help increase revenue. While large companies have departments dedicated to extracting this valuable information, this is not usually the case for medium to medium-large size companies. I target this talk at this audience so they can make use of an app we developed for Odoo 14 that leverages the building blocks of Odoo to provide product recommendation.

Content: In this presentation, I talk about what a product recommender is, why it's important for non-small companies, which are the features you have to have a look at if you have to choose a product recommender, and then I present our product recommender app for Odoo.

Odoo Payroll Compliance: The Case of Switzerland
Odoo Payroll Compliance: The Case of Switzerland
Preview

Do you know how complicated payroll computations are?

Get your Payroll computed with a few clicks! Transmit all regulatory documents with another few clicks!

In this talk, you will learn how we extended Odoo to comply with regulatory requirements of insurances and state institutions in Switzerland.

Users will learn how easily you can handle your Swiss Payroll integrated within your other Odoo processes (e.g. time sheets); how your human resources (HR) department can handle your employees’ needs in time, and how the payroll is done in seconds.

Partners will learn how implementing complicated rules and regulations means an enormous investment to an app developer. We will tell you how brain-tec AG took that obstacle and reached official certification by Swissdec. By changing our pricing model we offer all Partners the opportunity to take part in the success of our module without having to make the tremendous investment we did.

Happy to see you there!

Create Scale Pricing Lists With Odoo
Create Scale Pricing Lists With Odoo
Preview

Are you a trading company in need of offering volume pricing / scale pricing to your customers? Would you like to provide your customers with special prices if their orders amount to a specific quantity / volume? If the answer is yes, then this is your talk!

Standard Odoo pricelists allow you to define different sales prices for one product depending on the quantity you sell of that product. However, sometimes the price of a product does not depend on the quantity you sell of that product, but on the global quantity you sell in a whole sales order. Such a case is not covered by standard Odoo pricelists and that is why you need a specific Volume Pricing / Scale Pricing App.

Example of volume pricing / scale pricing:
- If your order contains 1-100 units of products A & B, the price of A is 10€ and the price of B is 15€.
- If your order contains 101-300 units of products A & B, the price of A is 9.50€ and the price of B is 14.50€.
- If your order contains more than 300 units of products A & B, the price of A is 9.00€ and the price of B is 14.00€.

Therefore, if your order contains 60 units of product A and 250 units of Product B, in total the order contains 310 units and thus, the prices applied are 9.00€ and 14.00€ respectively.

What does our app offer? It allows you to create scale pricing lists, which allows you to define the specific scale prices that a given customer has for a given set of products, defining for each product a specific validity period.


Key learnings:
- What is volume pricing / scale pricing?
- Limitations of standard pricelists
- Scale pricing app


Value to the audience:
- Managing volume pricing / scale pricing in any Odoo flavour (Community and Enterprise).


Target audience:
- Trading companies
- Companies wanting to boost their sales by offering scale prices
- Companies with complex pricing schemes

Odoo Experience 2020
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Odoo and Scrum: a perfect match
Odoo and Scrum: a perfect match
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Professional project management is a major success factor in ERP projects. Scrum is an agile project management framework that fits the Odoo world perfectly. This talk will focus on requirements management, prototyping with Odoo Studio and delivery in larger Odoo projects.

Requirements Management:
- Backlog & User Stories: How to manage requirements in an agile way.
- Need a Scrum board? Use Odoo!
- "Must Have's" and how to get rid of them.

Prototyping with Odoo Studio:
- Rapid prototyping saves time and money.
- Use the powers of Odoo Studio to impress your audience.

Delivery:
- Go-Live and releases: Start small and early. Release frequently.
- Training: How to train employees effectively in the times of COVID-19.

Why Scrum?
Odoo's "Implementation Methodology" has many things in common with the agile approach of Scrum. In larger projects, Scrum has the advantage of providing more structure for teams consisting of several consultants and/or developers. The goal of this talk is to highlight success factors in large Odoo projects. Drawing from his experience at brain-tec, the biggest Odoo partner in Europe, Nicolas Frei will share insights gained in many large projects since 2014.

Are you a Project Manager, Scrum Master or Odoo Consultant? Do you want to implement Odoo in your company? Then this talk is for you.

The power of EDI based on GS1 XML 3.4
The power of EDI based on GS1 XML 3.4
Preview

As Odoo continues to become a powerful ERP, we’re faced with many customer requests to include Odoo in their Supply Chains using EDI*. In this talk we will give a brief overview how the EDI flow works in general based on message types.

We will demonstrate a use case and how the system is implemented including proper error handling. The target audience for this talk is all companies using Odoo and have the need to implement complex supply chains with multiple parties, following industrial standards.

The value to the audience is given in an overview of how processes can be handled and automated, as well as discussing technical and functional questions, as the head developer will lead the technical part of the presentation. The structure of the talk will be a quick presentation followed by a live demo.

*EDI is a quite vague word for a connection between many parties, so we need to specify that we focused on the GS1 XML 3.4 Standard.

Financial Plans: Budgets and Forecasts
Financial Plans: Budgets and Forecasts
Preview

The current budgeting tool offered in Odoo Enterprise is rather limited and it is not integrated with financial reports such as Profit & Loss. Furthermore, the task of forecasting based on a budget or a previous forecast is not something enabled in a standard Odoo solution. For these reasons, brain-tec group decided to develop the "Financial Plans" app. This talk will cover the functions and capabilities of this app and is targeted to finance advisors and account managers.

Odoo Experience 2019
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Running an Agile Project in Odoo
Running an Agile Project in Odoo
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In this presentation, you will learn about the brain-tec SCRUM Module for Standard Odoo Project Management, 100% based on Odoo and dedicated to Project managers or Business Owners as well as Odoo partners running an agile Project. You can also expect an overview of the different features, especially the ones developed for the agile Project (on top of all standard features of Odoo which are also very useful for Projects). This talk will be most beneficial to anyone involved in Projects of Odoo applications or running projects in Odoo.

Try Odoo online at https://www.odoo.com

For more information concerning the talks, please visit: https://www.odoo.com/event/odoo-experience-2019-2019-09-30-2019-10-04-1629/agenda

Update to the ODBC Connector with Odoo
Update to the ODBC Connector with Odoo
Preview

An easy way to integrate Odoo in a landscape with peripheral systems that provide ODBC interfacing. It's a smart approach to introduce Odoo in a complex system architecture that cannot be replaced totally by Odoo in a first step. Target Audience audience are Consultants and developers who are interested in connecting Odoo with other systems via Open Database Connectivity (ODBC).

Try Odoo online at https://www.odoo.com

For more information concerning the talks, please visit: https://www.odoo.com/event/odoo-experience-2019-2019-09-30-2019-10-04-1629/agenda

Odoo Extended LDAP Connection
Odoo Extended LDAP Connection
Preview

Odoo offers from the core an LDAP integration. This integration is very helpful in LDAP based environments to manage users in a central place. Our App extends the functionality with clean group integrations so that LDAP OU’s can match user groups in Odoo and the group participation can be managed centrally. All transactions are logged "in a clean way" and users can be deactivated as well inside LDAP.

Watch this talk to find out how to manage user roles in bigger IT environments and see a real use case (500 Employees and a very frequent change of users). Target audience: End Users / Administrators / Integration Partners (no technical background needed).

Try Odoo online at https://www.odoo.com

For more information concerning the talks, please visit: https://www.odoo.com/event/odoo-experience-2019-2019-09-30-2019-10-04-1629/agenda